Remote Support Solution, On-Premise

TREASURY, DEPARTMENT OF THE — INTERNAL REVENUE SERVICE·Kearneysville, WV·RFI·Federal

Scope

The Department of the Treasury, Internal Revenue Service (IRS), on behalf of End User Digital Services within the Information Technology Division, is seeking information from industry on software solutions that meet the functional, technical, security, and operational requirements for a self-hosted, enterprise On-Premises Remote Support Solution capable of supporting the Internal Revenue Service (IRS) enterprise environment. The scope includes the delivery of enterprise-class remote assistance capabilities for 400 concurrent authorized support personnel to securely access, diagnose, and resolve issues affecting IRS-managed systems. A draft Statement of Work (SOW) has been attached for your reference. The Government seeks feedback from industry to determine technical solutions that will meet the salient characteristics outlined in the draft. Please ensure that you read the attached…

Documents, amendments and submission instructions are on the agency's own posting.